Trouble making a purchase? Follow these tips:
1. Verify your card information and billing address:
- Play Store: Go to your user icon > payments and subscriptions > payment methods.
- App Store: On your Apple device, go to settings > media and purchases > view account.
- Steam: Select your account name in the top right corner > account details.
- PC Client: You can confirm your card details via the browser pop-up when making a purchase.
2. Ensure you are signed into the correct Google/Apple account.
3. Check your internet connection.
If you are still experiencing issues please contact us here.