There are 3 ways to login to your account: through Google Play, Apple ID, or via email. Whilst we take the utmost care in ensuring the security of your account, there are measures you can take to make sure it is protected. Below are some steps you can take to keep your account safe.
- Use a strong password that contains:
- At least 8 symbols
- Both lower-case and upper-case letters
- Numbers and special symbols
- Change your password regularly
- Do not share screenshots that have identifiable information.
- Do not share your login details with anyone. (an official team member will never ask for your password).
- Do not click links provided by other players e.g. giveaways.
- Do not purchase funds or resources from 3rd party providers. (This could result in losing access to your account, and the purchases may be removed).
- If your login information has been made available to a 3rd party, please reset your password here
- If your information for Google/ Apple has been made available to a 3rd party, please change your password immediately, and follow the steps on securing your account via the Google and Apple help pages.
- Use two-factor authentication via the Steam Authenticator app. Find out more here
Please contact us here if you believe your account has been hacked and you are unable to access your profile.